Refund Policy for "The Last"

Last Updated: June 18, 2024

General Policy

Due to the nature of digital products, all sales of "The Last" are generally considered final and non-refundable once the game has been downloaded or the license key has been activated.

Exceptions

We believe in our game and want you to have a great experience. We will consider a refund under the following circumstances:

• Technical Issues: If the Game is technically non-functional on your system, and we are unable to resolve the issue with you through our support channels within a reasonable timeframe.
• Accidental Duplicate Purchase: If you accidentally purchased the Game more than once.

How to Request a Refund

To request a refund, please contact us at contact@thelast.ch within 14 days of your purchase. Please include your order number and a detailed description of the issue you are experiencing.

Our payment processor, Paddle, may also handle refund requests directly. Please refer to your purchase receipt for more information.

Processing

We will review your request and get back to you as soon as possible. If your refund is approved, it will be processed by Paddle, and a credit will automatically be applied to your original method of payment.